Last updated: 3 October 2026
This Privacy Policy explains how Lombok Xplore handles information when you visit lombokxplore.com, contact us, request a quote, or arrange a trip through us. We aim to collect only information that is reasonably needed to respond and provide the services you request.
Who we are
Lombok Xplore operates this website and promotes travel planning, tours, honeymoon packages, and transport in Lombok and the Gili Islands. Our published contact address is Jl. Ahmad Yani BTN Grya Pesona Alam Blok AJ 07, Sayang-sayang, Mataram, NTB, Indonesia. For privacy questions or requests, email lombokxplore26@gmail.com or call/WhatsApp +62 819 0728 7558.
Information we may collect
- Contact details you choose to provide, such as your name, email address, and phone or WhatsApp number.
- Trip-planning details you share, such as travel dates, group size, preferred destinations, pickup location, flight or ferry timing, and accommodation preferences.
- Messages and booking details exchanged with us by email or WhatsApp.
- If you leave a blog comment, the information entered in the comment form and technical details used to help moderate spam. Do not post private or sensitive information in a public comment.
- Basic technical and usage information needed to operate and secure the website. Depending on the website and service settings, this may include pages viewed, browser/device information, and server or security logs.
How we use information
We use information to answer enquiries, prepare and confirm trip quotations, coordinate a booking you request, communicate changes, maintain website security, understand general website usage, and meet applicable legal obligations. We do not ask you to send payment-card credentials through this website.
Analytics, cookies, and similar technologies
This website uses Google Site Kit with Google Analytics connected for website measurement. Google Analytics may use cookies or similar technologies to distinguish visits and understand how pages are used. WordPress may also use necessary cookies for functions such as administrator login and, where enabled, comment preferences. The cookies used can depend on your interaction and the current service configuration.
You can manage cookies through your browser settings. Blocking some cookies may affect website features. Google describes its cookie practices at Google’s cookies and user identification guide.
WhatsApp, email, and service providers
If you choose to contact us through WhatsApp, your message is also handled by WhatsApp/Meta under its own terms and privacy notice. Email is handled by the email providers involved in sending and receiving the message. Google Analytics and the website hosting/WordPress services may process technical information to provide their services.
For a confirmed trip, we may share the minimum details needed to arrange the services you requested with relevant local providers, such as a driver, guide, hotel, or boat operator. We may also disclose information when required by law or reasonably necessary to protect the website, travellers, or our rights. We do not sell personal information.
Payments
The website does not provide an online card-entry checkout form. Payment methods and payment instructions for a trip are confirmed directly with you. If you pay through a bank or an independent payment provider, that provider processes payment information under its own privacy terms. We may retain a payment reference or confirmation needed to administer your booking.
Retention and security
We keep enquiry and booking information only for as long as reasonably needed to respond, provide the requested services, resolve questions or disputes, maintain appropriate records, and comply with applicable obligations. Comment and website security records may be retained as needed for moderation and security. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.
Your choices and privacy requests
Depending on applicable law, you may ask us to provide access to, correct, or delete personal information, or withdraw consent where processing relies on consent. Some information may need to be retained where the law or a legitimate booking or dispute record requires it. To make a request, contact us at lombokxplore26@gmail.com. We may ask for enough information to verify that the request relates to you.
This notice is intended to describe our current website practices and is not a substitute for rights provided by applicable law, including Indonesia’s Law No. 27 of 2022 on Personal Data Protection.
Children
Our website and booking communications are intended to be handled by adults. A parent or legal guardian arranging a trip with a child should share only the information reasonably needed for that trip and should contact us directly rather than post a child’s details publicly.
Links to other websites
Our pages may link to third-party websites or services. Their privacy practices are governed by their own notices, which we encourage you to review before providing information.
Changes to this policy
We may update this notice when our website or practices change. The latest revision date appears at the top of this page.
Contact
For questions or requests about this Privacy Policy, contact lombokxplore26@gmail.com or WhatsApp +62 819 0728 7558. You can also review our Terms & Conditions, Booking, Payment & Cancellation Policy, and Contact page.