Last updated: 3 October 2026
This policy explains how enquiries become confirmed bookings and what to check before paying for a Lombok Xplore trip. It applies alongside the trip-specific written quotation and our Terms and Conditions.
1. Request a quote
Contact us with your travel dates, number of travellers, preferred tour or destinations, accommodation area, and pickup or flight/ferry timing if relevant. We use those details to check availability and prepare an itinerary and quotation. Sending an enquiry does not reserve a vehicle, room, boat, guide, or departure.
2. Review the written quotation
Before accepting a quotation, check that it states the services and price agreed for your group. Tour rates are generally shown per person and may depend on group size; transport rates are shown per vehicle and rental period. Confirm the currency, route, number of days/nights, pickup and drop-off, hotel and room basis where included, meals, boat arrangements, entrance fees, and any optional costs.
The quotation or booking confirmation must also state the payment method, deposit or payment schedule, due dates, and the cancellation, refund, or change terms that apply to that booking. Ask us to clarify any missing or unclear point before sending payment. Payment options shown on the website are indicative; the methods available for your booking will be confirmed directly.
3. When a booking is confirmed
A booking is confirmed only when Lombok Xplore sends written confirmation of the agreed trip and the acceptance or payment steps stated in that confirmation are complete. Keep the confirmation and payment record. If you do not receive a confirmation, contact us before making further travel arrangements.
4. Changes requested by the traveller
Tell us as soon as possible if you need to change dates, passenger numbers, pickup details, hotel preferences, or the route. Changes depend on availability and may change the price or the services that can be provided. We will confirm any agreed change and its price or other effect in writing.
5. Weather, sea, tide, and other operating changes
Island and boat activities depend on sea conditions, weather, tides, and local operator decisions. A sandbar may be visible only at a suitable tide. Road travel can be affected by traffic, road conditions, and local closures. If a safety or operating issue affects a confirmed route, we will contact you about a reasonable alternative or other next steps. Any price or refund adjustment will be handled under the terms stated in your written confirmation and applicable law.
6. Traveller cancellation and refunds
There is no single cancellation fee or refund schedule for every package on this website. The applicable deadlines, supplier charges, and refund terms must be stated in your trip quotation or booking confirmation before payment. Review those terms carefully and contact us if they are missing or unclear. Do not rely on an assumed refundable or non-refundable rule that is not stated in writing.
7. If Lombok Xplore or a supplier cannot provide a confirmed service
If a confirmed service becomes unavailable, we will contact you to discuss the options available under the written booking terms, which may include a suitable alternative or a refund where applicable. Supplier-specific terms and applicable law continue to apply.
8. Travel preparation
- Check your travel documents, flight/ferry schedule, pickup location, and the latest written itinerary.
- Tell us before confirmation about practical access, mobility, or dietary requirements relevant to the trip.
- Follow instructions from your guide, driver, boat crew, hotel, and local authorities.
- Consider travel insurance appropriate for your trip and the activities you choose.
Contact us
For a quote or a question about an existing booking, email lombokxplore26@gmail.com or WhatsApp +62 819 0728 7558. Include your confirmation reference if you have one. See our Contact page, Privacy Policy, and Terms and Conditions.